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  • Terms and Conditions

    Surrey Motorhome Hire and Rental Terms and Conditions

    1. GENERAL
    Collecting and returning the motor home

    A helpful hint: if possible, try not to start your holiday on the same day you collect your vehicle. We need to show you exactly how to get the most out of your motorhome, and this will take some time. It is essential that the hirer should be given a thorough introduction to the rental vehicle by our experts before the journey begins.

    Since the times for collecting and returning motor homes are carefully planned, please return your motorhome on time. A penalty of £25- per hour is payable for time between expiry of the rental agreement and the return of your vehicle (maximum penalty is daily rental charge). Should the late return of the vehicle make us liable for extra costs (e.g. compensation of the next hirer), we reserve the right to pass on these costs to you.

    Bedlinen/ kitchen equipment
    You are welcome to bring your own bedlinen, blankets, pillows, towels, but these items are available to hire if you are not able to. Your motor home will include all crockery and other kitchen equipment.

    Replacement vehicles
    If your chosen motor home is not available, Surrey Motorhome Hire reserves the right to offer you another vehicle in its place. This may be of similar size to the vehicle requested or larger, and will be similarly equipped. In this event, the hirer is not liable for higher rental charges. If a smaller vehicle is offered and accepted, the difference in charges will be refunded. If a larger vehicle is offered, we are not liable for additional expenses e.g. higher ferry charges or road tolls.

    The hirer may travel in any European countries with the exception of Turkey. Travel in countries outside Europe is only possible after prior agreement with us. Written confirmation from us and an additional insurance premium are required before beginning the journey. The hirer may not travel in war or disaster zones.

    Collection times: 3 p.m. to 6 p.m.
    Return times: 9 a.m. to 11 a.m.

    Collection or return times which fall outside the dates and times given must be agreed with us. The return of the vehicle is confirmed in writing, signed by the hirer and Surrey Motorhome Hire. Collection and return days are charged as per day.

    No one other than the drivers named in the insurance proposal form may drive the hired vehicle.

    Drivers must be over 25 and under 75 years of age and have held a full driving license for at least 2 years. In certain circumstances the lower age limit can be reduced to 21. (Drivers under 25 and over 70 will incur an additional insurance premium charge. Further details obtainable from us) The license must be unendorsed (except for speeding and parking offences) and must be produced at the time of collecting the vehicle. Visitors from abroad must hold a current international driving permit or license (Foreign license holders will incur an additional insurance premium charge). Any current endorsements (within 3 years) will incur an additional insurance premium charge. 2 Forms of proof of identity (including photo such as a passport) must be produced by all hirers at the start of the hire ie. utility bills, Bank statements or credit card statements.

    Fully Comprehensive insurance is included within the hire charge. The vehicle is insured for the period of hire contracted ONLY, thus late return of the vehicle would incur a traffic offence under the road traffic act. Hirers are advised to take out additional personal holiday insurance. A £1250 excess payable by the hirer, is applied to all vehicles. We reserve the right to obtain a pre-approval of any amount up to the insurance excess against the drivers’ or hirers’ credit card.

    Telephone bookings can be made, but will only be held for 5 days, by which time a completed Booking Form and a deposit of £250 per week of hire should have been received by us. The booking deposit payment is not refundable under any circumstances and shall be deducted from the hire charges. Confirmation of booking will be emailed to you with an invoice in respect of the balance. Early booking is advised to avoid disappointment.

    In the unlikely event of a breakdown, we request that the hirer seeks the help of the the appropriate breakdown company quoting the registration number of the vehicle. Hirers are authorised to request repairs up to the value of £50. Repairs costing in excess of £50 must first be authorised by Surrey Motorhome Hire PRIOR to the work being undertaken.

    a) shall not carry more passengers than the seating capacity of the vehicle or allow the vehicle to be overloaded
    b) Shall not use the vehicle for carrying passengers or goods for hire or reward
    c) Will be responsible to Surrey Motorhome Hire for the cost of making good and damage caused to the vehicle caused by improper use.
    d) Understands that he/she is responsible for any fines (including parking fines) which may be incurred during the hire period.
    e) Shall not, without consent from Surrey Motorhome Hire, remove the vehicle out of the UK mainland.
    f) Understands that no claim by the hirer for loss or damage to personal belongings or effects of the hirer or any person or persons will be considered.
    g) Understands that any damage to the interior of the vehicle (including cigarette burns) living or cooking equipment will be charged to the hirer in all cases.

    The times and dates of the contract of hire must be strictly adhered to.

    All cancellations must be in writing. All deposits are non-refundable. All monies due and received within six weeks of the commencement of hire are not refundable except the insurance excess/damage bond which is refundable provided that no other sums are unpaid by way of deposit or otherwise.
    Surrey Motorhome Hire reserves the right to cancel hire if, at the commencement of hire the drivers licences are invalid or not according to the conditions set out above. In these circumstances the total hire charge will be forfeited. Hirers are strongly advised to insure against unavoidable cancellation.

    While every effort is made to ensure that the vehicle reserved is available, if due to circumstances beyond our control, the reserved vehicle is not available, the company reserves the right to offer a suitable alternative. If this is not acceptable, the liability of Surrey Motorhome Hire will be limited to the return of any monies paid by the hirer.

    The hirer is responsible for all costs and expenses incurred as a result of offences against the road traffic act and is also liable for any uninsurable damages including tyres, windscreen, and any internal damages or breakages. The hirer will indemnify Surrey Motorhom Hire from any liability.

    11. ANIMALS
    All animals other than guide dogs have to be approved by Surrey Motorhome Hire at the time of booking. If approved, all damage howsoever caused by the animals will be charged to the hirer in full.

    12. PARKING
    The hirer may park free of charge and at his/her own risk at our house for the duration of the hire.

    Vehicles are available for collection Monday to Saturday. Hirings start and finish at our business location unless otherwise agreed. Unemptied toilets and waste water tanks will incur a £50 penalty. Surrey Motorhome Hire reserve the right to impose a £50 valet penalty if the vehicle is returned in a condition unsuitable for habitation.

    Minimum hire term is 7 days unless otherwise agreed.
    Minimum hire period for continental travel is 2 weeks.
    Smoking is strictly prohibited in all our motor homes
    and if discovered, will result in a £1250 penalty.

    Surrey Motorhome Hire reserve the right to vary the rates and conditions of hire at any time and to decline hire to any person at any time without reason, this includes the right to change vehicles when necessary.

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    Please do contact us about renting our motorhome and we look forward to meeting you.